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Specialist I, Field Service Technician

1 – Permanent Position

Information Technology Services

CUPE Local 4400, Unit C – Grade K (12 Month) $26.84 – $31.92 per hour

Your employee number must be included on each application.

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

NOTE: The Board is not permitted to offer this position to an employee if the time reasonably needed to travel to the location of this position from another position held by the employee -- and/or from this position to the location of another position held by the employee or the starting/ending times of the position would interfere with the employee’s one half hour lunch break as required by the Collective Agreement.

Reporting to the Supervisor, Field Services, under the direction of the Field Services Team Leader, the Specialist I, Field Service Technician will:

provide front-line support for microcomputers and networks;

support Instructional and Administrative PC’s, laptops, printers, mobile devices, wide area and local area network elements, including local and regional switches and routers, other peripheral equipment, and server computer hardware and software; and

receive/identify/diagnose and resolve operational problems with computer and network equipment.

Summary of Duties:

Re-image computers and install operating systems and device drivers;

Use multicast technology in small and large scale projects;

Setup and configure software and install technology on the desktop;

Administer, prioritize and close Remedy Help Desk calls;

Maintain prescribed service levels;

Assist in identifying IT service levels;

Setup network elements, switches, wireless access points, 3 com devices;

Configure, diagnose and identify hard drive and image problems;

Diagnose, troubleshoot and remediate desktop software and network connection problems;

Diagnose, troubleshoot and remediate desktop software problems using remote assistance tools;

Identify hardware problems;

Setup and configure mobile devices and interactive white boards on the desktop;

Upgrade, install, and configure network printers;

Upgrade and install non-network printers;

Assess failures in UPS backup power units, monitors, CD ROM drives, and network interface cards;

Identify CMOS battery problems;

Diagnose memory problems;

Integrate and test IT tools;

Assess hardware and software for compatibility with existing systems;

Performance tune computer systems including checking HD for errors;

Produce microcomputer software and support materials;

Continually upgrade skills as needed to keep abreast of changing technology;

Manage software replacement/upgrades as required following repairs to computer components;

Instruct staff in the utilization of desktop technologies;

May be assigned to special projects;

Periodically will be assigned to work in other functional areas of IT Services; and

Other related duties as assigned.

15-0088UE - Specialist I, Field Service Technician (Perm).doc

Qualifications:

Three-year community college diploma in Computer Technology, Engineering or related field, with six months prior IT experience in a directly related field, or equivalent combination of education and experience;

Computer training includes certification as Microsoft Certified Professional(MCP), A+ certification or vendor certification for TDSB products;

Experience in configuring Intel, and Apple PC’s, MS XP and Windows 7 operating systems, Apple OS/X operating system, Microsoft Office Suite, Trillium and SAP/R3 client;

Understanding of micro or personal computer system technologies and peripherals, including operating systems, use and capabilities of application software, use of LAN/WAN and/or telecommunications networks, diagnostic software, anti-virus programs and recovery procedures;

Knowledge of computer software and hardware, including equipment operation and troubleshooting;

Good oral, written, interpersonal, and organizational skills;

Strong analytical, reasoning, and problem-solving skills;

Proven experience providing assistance to clients with a customer service focus; and

Proven ability to work under pressure and consistently meeting deadlines.

Special Requirements:

Provision of own vehicle for Board Business;

Requires regular travel within TDSB;

Periodically will be assigned to work in other functional areas of IT Services; and

Must be available to work overtime on short notice to meet client needs.

Location: This position will initially be located at 85 Peckham Avenue (not wheelchair accessible). Effective May 1, 2015, this position will be located at Woodbine JHS, 2900 Don Mills Road (wheelchair accessible)

Hours: 35 hours per week

Work Year: 12-month

Notes:

1.First consideration will be given to employees who hold positions that are regularly scheduled for a period of greater than ten (10) hours per week (from Seniority List A).

2.Second consideration will be given to applicants who hold positions that are regularly scheduled for a period of ten (10) hours per week or less (from Seniority List B).

3.Applicants who are hired for a period in excess of thirty (30) continuous working days (temporary employees), will be given third consideration where there is no suitable applicant from either Seniority List A or B.

4.An otherwise qualified applicant who lacks the educational requirements of the position will have appropriate equivalent related experience considered.

5.It is anticipated that interviews will take place within two weeks after the closing date of this competition.

6.It is anticipated that the successful applicant will commence as soon as possible and practical.

7.The Employer shall review the hours of work of existing employees and the economic impact which will result if the Employer offers this position to such employee. Employees whose combined total hours of work of this advertised position and any other position(s) held at the TDSB attract overtime under the ESA shall not be considered for this vacancy.

Applications:

Applications should be submitted in résumé form with a covering letter.

Please include your Employee Number.

Résumés should indicate qualifications, ability and experience applicable to this position.

Applications should be submitted no later than 4:30 p.m. on April 13, 2015 to:

Toronto District School Board

Employee Services

Central Administration – Unit C & Non-Union

5050 Yonge Street, 4th Floor

Attention: Staffing Administrator

15-0088UE - Specialist I, Field Service Technician (Perm).doc

Please quote Competition CUPE C-15-0088UE in your covering letter when responding to this Job Posting.

Competition Number


Service Area


Location









CUPE C-15-0088UE


Information Technology Services


85 Peckham Avenue









Please note:

You must apply separately for each individual job competition. Please submit your documents as one attachment which should include:

Your detailed resume and cover letter indicating:

Your employee number

Job Competition number (please reference this in the subject line of your email along with your employee number if sending electronically)

Please note that only qualified applicants will be considered.

Applications must be received by the closing date and time as referenced at the top of the job posting. Applications should be submitted using only ONE of the following methods:

1.Hard copy to 5050 Yonge Street, 4th Floor, Employee Services, Attention: Staffing Administrator

2.Email to application.submission@tdsb.on.ca in MS Word format only, due to printing capabilities.

Please ensure all documents are attached as ONE SINGLE document for each separate posting you are applying to.

Please ensure you have quoted the Job Competition Number and Employee Number in the subject line.

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities.

Applicants are encouraged to make their needs for accommodation known in advance, during the hiring process.

15-0088UE - Specialist I, Field Service Technician (Perm).doc更多精彩文章及讨论，请光临枫下论坛 rolia.net