本文发表在 rolia.net 枫下论坛半支持半开发， 有点象LEVEL 3 support
要求基本的c#开发经验， MS SQL 经验， 英语能交流， 公司待遇还可以， 有兴趣的话， 去看看这里， 我也可以帮忙递简历
Application Support Developer
Tracking Code
169-051
Job Description
RL Solutions is a healthcare software company dedicated to making hospitals safer. Our suite of patient safety software is used by some of the world's most respected healthcare organizations, including Johns Hopkins, Cleveland Clinic, Sick Kids and many more. In 2013, 9 of the top 10 hospitals in the US, according to US News & World Report, were RL clients.
RL Solutions has also received the exclusive endorsement of the American Hospital Association for risk management software and was selected by Denmark in 2011 to facilitate citizen reporting across the country. We are proud to say that over 1300 healthcare organizations use RL Solutions software.
We are located in downtown Toronto at the corner of Yonge and Queen’s Quay. The energy of our neighbourhood is mirrored inside our office, where we work hard and have fun at the same time. Aon Hewitt recently selected RL Solutions as Canada’s top small/medium software.
We are currently looking for a team player who understands the discipline, science and art behind software development. If you are the kind of person who thrives on working with smart people, enjoys technical challenges and takes pride in writing solid code, then you are exactly the kind of person we are looking for.
Application Support Developer
As a member of the Development team, the Application Support Developer has two areas of responsibility:
Acts as a level 3 point of escalation for troubleshooting, defect and enhancement reporting for the company's products and services.
Develop, design and implement support solutions to meet technological needs for users. The ideal candidate would have a senior role in technical support services, with some experience in coding development solutions, or a junior/intermediate developer with support experience.
What we want to see:
A high degree of energy and enthusiasm (and we mean this!)
Someone with a positive attitude who takes pride in his or her work
Genuine interest in support and software craftsmanship and keeping abreast of the latest trends in software
Exceptional interpersonal, multi-tasking and teamwork skills
A pragmatic approach to problem solving – knowing how to balance time vs. effort vs. perfection
What you will be doing:
Point of escalation for troubleshooting, and defect and enhancement reporting for the company’s products and services
Clearly documenting defects and enhancements and liaising with customers (internal and external)
Troubleshoot software user issues and escalate to the appropriate team
Diagnose and resolve client system configuration issues
Develop, design and propose solutions to meet technological needs for users
Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate
Develop strategies to increase client satisfaction and ensure an optimal level of service
Create and administer web profiles and filters
Develop support documents, FAQs and knowledge base articles
Manage outstanding development issues
Perform special projects as required
Building and maintaining internal tools & utilities
Working with other departments to support our clients
Required Skills
A technical post-secondary degree or diploma (e.g., Computer Science, Engineering, etc.)
At least 3 years of experience with .NET, C#, and related technologies
At least 3 years of experience with MS SQL Administrator, proficiency with TSQL statements
Working knowledge of JavaScript, HTML/XML
Working knowledge of VPN/VMware/LDAP
Knowledge with C#.Net/SVN
Desired skills:
Exposure to agile methodologies
Javascript, JQuery, AJAX
XSD, XSLT
Web Services
CSS, HTML
Required Experience
CSS, HTML
Ability to research technical issues and challenges, and formulate solutions
Excellent communication skills
Fluent in English language, written and verbal
Desired experiences:
Demonstrated ability to communicate technical concepts and designs (e.g., Design Patterns, UML)
Experience with continuous integration
Experience with automated testing frameworks (Selenium, FitNesse, etc.)
Healthcare industry knowledge
Job Location
Toronto, Ontario, Canada
Position Type
Full-Time/Regular更多精彩文章及讨论，请光临枫下论坛 rolia.net
要求基本的c#开发经验， MS SQL 经验， 英语能交流， 公司待遇还可以， 有兴趣的话， 去看看这里， 我也可以帮忙递简历
Application Support Developer
Tracking Code
169-051
Job Description
RL Solutions is a healthcare software company dedicated to making hospitals safer. Our suite of patient safety software is used by some of the world's most respected healthcare organizations, including Johns Hopkins, Cleveland Clinic, Sick Kids and many more. In 2013, 9 of the top 10 hospitals in the US, according to US News & World Report, were RL clients.
RL Solutions has also received the exclusive endorsement of the American Hospital Association for risk management software and was selected by Denmark in 2011 to facilitate citizen reporting across the country. We are proud to say that over 1300 healthcare organizations use RL Solutions software.
We are located in downtown Toronto at the corner of Yonge and Queen’s Quay. The energy of our neighbourhood is mirrored inside our office, where we work hard and have fun at the same time. Aon Hewitt recently selected RL Solutions as Canada’s top small/medium software.
We are currently looking for a team player who understands the discipline, science and art behind software development. If you are the kind of person who thrives on working with smart people, enjoys technical challenges and takes pride in writing solid code, then you are exactly the kind of person we are looking for.
Application Support Developer
As a member of the Development team, the Application Support Developer has two areas of responsibility:
Acts as a level 3 point of escalation for troubleshooting, defect and enhancement reporting for the company's products and services.
Develop, design and implement support solutions to meet technological needs for users. The ideal candidate would have a senior role in technical support services, with some experience in coding development solutions, or a junior/intermediate developer with support experience.
What we want to see:
A high degree of energy and enthusiasm (and we mean this!)
Someone with a positive attitude who takes pride in his or her work
Genuine interest in support and software craftsmanship and keeping abreast of the latest trends in software
Exceptional interpersonal, multi-tasking and teamwork skills
A pragmatic approach to problem solving – knowing how to balance time vs. effort vs. perfection
What you will be doing:
Point of escalation for troubleshooting, and defect and enhancement reporting for the company’s products and services
Clearly documenting defects and enhancements and liaising with customers (internal and external)
Troubleshoot software user issues and escalate to the appropriate team
Diagnose and resolve client system configuration issues
Develop, design and propose solutions to meet technological needs for users
Responsible for accurate, timely logging of all support calls in call tracking system and escalation of problems where appropriate
Develop strategies to increase client satisfaction and ensure an optimal level of service
Create and administer web profiles and filters
Develop support documents, FAQs and knowledge base articles
Manage outstanding development issues
Perform special projects as required
Building and maintaining internal tools & utilities
Working with other departments to support our clients
Required Skills
A technical post-secondary degree or diploma (e.g., Computer Science, Engineering, etc.)
At least 3 years of experience with .NET, C#, and related technologies
At least 3 years of experience with MS SQL Administrator, proficiency with TSQL statements
Working knowledge of JavaScript, HTML/XML
Working knowledge of VPN/VMware/LDAP
Knowledge with C#.Net/SVN
Desired skills:
Exposure to agile methodologies
Javascript, JQuery, AJAX
XSD, XSLT
Web Services
CSS, HTML
Required Experience
CSS, HTML
Ability to research technical issues and challenges, and formulate solutions
Excellent communication skills
Fluent in English language, written and verbal
Desired experiences:
Demonstrated ability to communicate technical concepts and designs (e.g., Design Patterns, UML)
Experience with continuous integration
Experience with automated testing frameworks (Selenium, FitNesse, etc.)
Healthcare industry knowledge
Job Location
Toronto, Ontario, Canada
Position Type
Full-Time/Regular更多精彩文章及讨论，请光临枫下论坛 rolia.net